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Faqs ( Frequently Asked Questions )

• Will a part void the warranty on my car?
  The answer to this question depends upon where you bought the car and what kind of warranty it is. Normally, buying a part form the manufacturer or from the dealership where you bought the car will help ensure you don’t void the warranty. However, our Truck tracker auto parts associates recommend double-checking with your warranty terms, as well as your lease agreement if your car has been leased.
• Is it better to buy OEM parts versus aftermarket parts?
  When purchasing car parts, it’s necessary for you to know that you get what you pay for. Aftermarket car parts, are made by third party companies which is cheaper, easier to find and not so durable enough. However, these parts are not made for specific vehicle. OEM auto parts are the parts from the manufacturer, and are more expensive but are genuine and offers guarantee. OEM parts are also sure to fit your vehicle and will last longer than aftermarket parts.
• Can I buy parts online?
  Yes, you can buy automobile parts online since they might not have stock or the stores may not have exactly same part for your vehicle. If your car is of old model or has been dis-continued online shopping might be the only possible way.
• Can I buy parts online?
  Yes, you can buy automobile parts online since they might not have stock or the stores may not have exactly same part for your vehicle. If your car is of old model or has been dis-continued online shopping might be the only possible way.
• I need assistance, how do I contact you?
  E-mail us at info@truck-tracker.co.jp or call us at +81-3-3896-1009 And we will get back to you within 24 hours. You can also leave a message on our Facebook page.
• How to buy parts from your website?
  When purchasing cars we recommend to buy new car parts which will guarantee reliability and durability. Used car parts are the parts that has been used and has relatively low life span than new which is not reliable but in some cases using used car parts are also considerable
• Who is Truck Tracker Auto Parts?
  Truck Tracker Auto Parts is a Japanese used auto parts seller which is located in …… and has started since …. We focus on our customer service and satisfaction. Also, we provide customers with high quality used auto parts at reasonable prices.
• Who do I contact if I have a problem with parts?
  In the unlikely event, call our toll free number and ask for the sales person listed on your invoice. If that is unavailable, explain the situation to our representative and we will get you the help that you need. Our toll free number is ……
• How do I return a part?
  Contact us on our no … and request an RMA (Return Merchandise Authorization). Your salesperson will assist you with shipping to get the used parts returned to our facility.
• What if my part is damaged in shipping?
  You must sign for the shipment as “received damaged”. As the carrier is responsible for the used auto part if you sign for it as damaged. After signing for and receiving the damaged part, contact us by phone, Facebook, email to start the damage claim and part replacement process. We will assist you on the procedure.
• How can I check on the status of my used auto parts?
  First go to our site and click on “check order status” in the parts search area to check your order. If you want a tracking number, first we will confirm your payment and hand over the parts for shipping then then the DHL will provide the tracking number which will be sent to you by email.
• Do you deliver?
  If you are in japan … we will deliver you within.. days. Please ask your salesman for the cost associated with your part size, weight and delivery area. We will post or courier anywhere in japan and overseas.
• Do we refund items?
  Contact us on our no … and request an RMA (Return Merchandise Authorization). Your salesperson will assist you with shipping to get the used parts returned to our facility.
• Do we sell new parts?
  All our parts are second hand.
• Do we sell new parts?
  All our parts are second hand.
• What is the reason that people choose parts from truck tracker?
  We have car parts with quality, inspected by Japanese professional engineers of truck tracker and also gives quick response and fast shipping.
• Do we sell new parts?
  All our parts are second hand.